Last updated: 1 November 2026
1. Introduction
These Terms & Conditions govern the relationship between Verve Luxe Scenic Adventures Ltd. ("Verve Luxe", "we", "us"), a company registered in Nairobi, Kenya, and any person ("you", the "traveller") who enquires about, books or participates in a travel package arranged by us. By making an enquiry or booking, you accept these terms in full.
2. Bookings and Enquiries
All bookings begin with an enquiry, typically made through the WhatsApp link on this website, by phone, or by email. An enquiry does not constitute a confirmed booking. A booking is only confirmed once we have sent you a written itinerary and invoice, and you have paid the required deposit. We reserve the right to decline any booking at our discretion.
3. Prices and Payment
All prices are quoted in United States Dollars (USD) unless otherwise stated, and are per person unless indicated. Prices are subject to change without notice until a booking is confirmed. We offer a best-price guarantee: if you find the same trip offered at a lower price elsewhere, contact us with the competing quote and we will match it, subject to equivalent inclusions.
A deposit of 30% of the total package price is required to confirm a booking, with the balance due no later than 21 days before departure. For bookings made within 21 days of departure, full payment is required at the time of booking. Payment methods will be specified on your invoice.
4. What Our Packages Include
Unless otherwise stated on your itinerary, our international packages include a bed and breakfast meal plan, return air tickets, airport transfers, and 3 to 4 excursions over 5 days and 4 nights. Local safari, coastal and getaway packages vary by itinerary; the specific inclusions for each package are listed on the relevant tour card and confirmed in your final itinerary.
5. Cancellation by You
If you need to cancel your booking, please notify us in writing as soon as possible. Cancellation charges are calculated based on the number of days before departure and are detailed in our Refund Policy. We strongly recommend purchasing travel insurance at the time of booking to protect against unforeseen cancellations.
6. Cancellation or Change by Us
We rarely change or cancel confirmed bookings. However, if circumstances beyond our control (including but not limited to natural disasters, political instability, pandemic restrictions, or the failure of a supplier) force us to do so, we will offer you a comparable alternative or a refund. We are not liable for indirect losses arising from such changes.
7. Travel Documents
It is your responsibility to ensure that you hold a valid passport (valid for at least six months beyond your return date) and any required visas, vaccination certificates or other travel documents. We can advise on requirements but cannot be held responsible for refusal of entry due to incomplete documentation.
8. Health and Safety
You must inform us of any medical conditions, dietary requirements or physical limitations that may affect your participation. You participate in our tours at your own risk and must follow the instructions of our guides and partners at all times. Certain activities carry inherent risks; ensure you understand them before participating.
9. Liability
Verve Luxe acts as an organiser of travel services. We are liable for the proper performance of the services we agree to provide, but we are not the operator of flights, hotels, ground transport or third-party excursions. Our liability for any single event is limited to the amount paid to us for the affected portion of your trip, except where the law of Kenya provides otherwise.
10. Use of This Website
You may use this website for personal, non-commercial purposes. You may not copy, reproduce or distribute content from this site without our written permission. See our Privacy Policy for how we handle information collected through the website.
11. Governing Law
These Terms & Conditions are governed by the laws of the Republic of Kenya. Any dispute arising from them shall be resolved in the courts of Kenya, unless we mutually agree to alternative dispute resolution.
12. Contact
If you have any questions about these terms, please contact us. We are happy to clarify anything before you book.