Last updated: 1 November 2026
We want every Verve Luxe Scenic Adventures trip to be unforgettable for the right reasons. This Refund Policy explains what happens if you need to cancel, or if we have to change or cancel your booking. It forms part of our Terms & Conditions.
1. Cancellation by You
If you need to cancel, please notify us in writing as early as possible. Cancellation charges are based on how many days before your scheduled departure we receive your written notice, and are calculated on the total package price:
- More than 45 days before departure: full refund of amounts paid, less any non-refundable deposit and third-party fees already incurred on your behalf.
- 30 to 45 days before departure: 70% refund of amounts paid.
- 15 to 29 days before departure: 40% refund of amounts paid.
- Less than 15 days before departure: no refund is available, as costs have largely been committed to suppliers.
Refunds are processed to the original payment method within 14 working days of receiving your cancellation notice.
2. No-Show
If you do not arrive for your scheduled departure and have not notified us in advance, the booking is treated as a cancellation with less than 15 days' notice, and no refund is available.
3. Cancellation or Material Change by Us
If we have to cancel your booking for reasons within our control, you will receive a full refund of all amounts paid, or the option to rebook an equivalent trip at no extra cost. If we make a significant change to your itinerary, you may choose to accept the change, rebook, or receive a full refund.
If cancellation is forced by circumstances beyond our control — such as natural disasters, pandemic restrictions, war, or the failure of a third-party supplier — we will refund the recoverable portion of your payment. We are not able to refund amounts already paid to third parties that they will not return to us.
4. Travel Insurance
We strongly recommend comprehensive travel insurance at the time of booking. A good policy can reimburse you for non-refundable costs if you must cancel for covered reasons such as illness, family emergency, or flight disruption. We can advise on suitable cover but are not the insurer.
5. Partial Use of a Package
If you choose not to use part of your package once it has begun — for example, you skip an excursion or check out early — no refund is available for the unused portion, as those costs have already been committed.
6. How to Request a Refund
To request a cancellation or refund, please contact us in writing with your booking reference. We will confirm receipt within two working days and process eligible refunds within 14 working days.
7. Disputes
If you are unhappy with how a refund has been handled, please raise it with us first so we can put it right. Any unresolved dispute will be dealt with under the laws of the Republic of Kenya, as set out in our Terms & Conditions.