Last updated: 1 November 2026
1. Who We Are
Verve Luxe Scenic Adventures Ltd. ("Verve Luxe", "we", "us") is a travel company based in Nairobi, Kenya. We are committed to protecting your privacy and handling your personal information in line with the Kenya Data Protection Act, 2019. This policy explains what we collect, why we collect it, and the choices you have.
2. Information We Collect
We only collect information that is necessary to respond to your enquiries and arrange your travel. This may include:
- Contact details: your name, phone number (including WhatsApp), email address and country of residence.
- Booking details: your destination of interest, travel dates, number of travellers and any special requirements you tell us about.
- Payment information: we process payments through trusted providers and do not store full card numbers on our systems.
- Website usage: basic technical data such as browser type and the pages you visit, used to improve the site. See our Cookies Policy for details.
3. How We Use Your Information
We use your personal information to:
- Respond to your enquiries and prepare travel itineraries and quotes.
- Confirm and manage your bookings, including communicating with our partners and suppliers.
- Process payments and issue invoices and receipts.
- Provide support before, during and after your trip.
- Send you relevant travel offers, but only if you have asked to receive them. You can opt out at any time.
- Comply with our legal and regulatory obligations.
4. Legal Basis
We process your personal information on the basis of your consent (when you submit an enquiry or booking), the performance of a contract (arranging your trip), and our legitimate business interests in operating a travel company. We will not use your data for anything that conflicts with the purpose for which you provided it.
5. Sharing Your Information
We share your information only with the partners needed to deliver your trip — airlines, hotels, ground operators, guides and activity providers — and only the minimum required for them to do their part. We may also share information with payment processors and, where required by law, with regulatory or law-enforcement authorities. We never sell your personal data.
6. International Transfers
Because we arrange international travel, your information may be processed by partners located outside Kenya. We take reasonable steps to ensure those partners protect your information to a standard comparable to this policy.
7. Data Retention
We keep your personal information for as long as is necessary to provide our services and to meet legal and accounting requirements. Booking records are typically retained for seven years; marketing preferences are kept until you ask us to remove them.
8. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Be informed about how we use your data.
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent for marketing at any time.
- Request deletion of your data, subject to our legal obligations.
To exercise any of these rights, please contact us.
9. Security
We use reasonable technical and organisational measures to protect your information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, but we work to protect your data in line with industry practice.
10. Changes to This Policy
We may update this policy from time to time. We will post the updated version on this page with a revised "last updated" date. Significant changes will be highlighted on our website.
11. Contact
If you have questions about this Privacy Policy or how we handle your data, please contact us.